Privacy & Cookie Policy

1. Important Notice

This Privacy & Cookie Policy explains how Rhino Resin Works collects, uses, and protects your personal data when you use our website or contact us.

By using our Site, you agree to the practices described in this policy.

We are the “data controller” responsible for your personal information.

If there is any conflict between this policy and other site statements, this Privacy Policy will apply.

You have the right to object to how we use your data for marketing or legitimate business purposes. More details are provided in the “Your Rights” section.

2. Personal Data We Collect

We may collect and process the following information:

Contact Information

Name
Email address
Phone number

Used to respond to enquiries and provide quotes or services.

Communication Data

Messages sent via email, phone, website forms, or social media
Any additional information you choose to share

Customer Enquiries & Surveys

Information from feedback forms or surveys (if you choose to participate)

Transaction & Service Data

Details related to quotes, bookings, or services requested
Project-related information required to deliver our services

Website Usage Data

Pages visited
Device and browser information
Traffic and interaction data

3. Cookies

What Are Cookies?

Cookies are small files stored on your device that help websites function properly and improve user experience.

They allow us to:

Remember your preferences
Improve website performance
Understand how visitors use our site

Types of Cookies We Use

Essential Cookies Required for the website to function properly.
Analytics Cookies Help us understand website traffic and improve performance.
User Preference Cookies Remember your settings and improve user experience.
Marketing Cookies Used to show relevant ads and measure campaign performance.

Managing Cookies

You can disable cookies anytime in your browser settings. However, some parts of the site may not work properly if cookies are disabled.

4. How We Use Your Personal Data

We use your data to:

Respond to enquiries and provide quotes
Deliver our services (resin driveways, patios, pathways, etc.)
Communicate updates about your project
Improve our website and customer experience
Handle feedback, complaints, or disputes
Prevent fraud and ensure security
Send marketing (only if you consent)

You can opt out of marketing at any time.

5. Legal Basis for Processing

We process your data based on:

Consent

When you agree to receive marketing or updates.

Contract

To provide quotes, services, and complete your project.

Legal Obligation

To comply with legal and regulatory requirements.

Legitimate Interests

To improve our services, manage enquiries, and run our business efficiently.

6. Sharing Your Data

We may share your data with:

Trusted service providers (e.g. IT or hosting services)
Professional advisors (if required)
Legal or regulatory authorities (if required by law)

We never sell your personal data.

7. Data Retention

We only keep your data for as long as necessary:

To complete your project or enquiry
To comply with legal obligations
To resolve disputes if needed

After this, data is securely deleted.

8. Your Rights

Your Rights

Rights	What This Means
1. Right to be informed	You have the right to receive clear, transparent, and easy-to-understand information about how we use your personal data and your rights. This Privacy Policy provides that information.
2. Right of access	You have the right to request access to your personal data and other related information so you can understand how and why it is being used.
3. Right to rectification	You can request correction of your personal data if it is inaccurate or incomplete.
4. Right to erasure	Also known as the “right to be forgotten,” you can request deletion of your personal data where there is no valid reason for us to continue using it, subject to legal exceptions.
5. Right to restrict processing	You can request us to limit how we use your personal data. We may store it, but will not process it further in certain situations.
6. Right to data portability	You can request your personal data in a structured, commonly used, and machine-readable format, and in some cases transfer it to another provider.
7. Right to object to processing	You can object to the processing of your personal data where it is based on legitimate interests or used for direct marketing purposes.
8. Right to withdraw consent	If you previously gave consent for data use (e.g. marketing), you can withdraw it at any time. This will not affect any processing done before withdrawal.
9. Right to complain	You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused or not handled properly.

9. How to Contact Us

If you have any questions about this policy or your data, contact us:

📞 01615030667 📱 07795 590688 📧 rhinoresinworks@gmail.com 📍 Denton Business Park, Windmill Ln, Denton, Manchester M34 3SP

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page.

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